Step 1: Confirm Installation
Please review the license agreement completely before you continue. It is very important that you understand the terms of the agreement to avoid issues that may arise at a later time. This agreement was also reviewed and accepted at purchase time as well. To review or download the license agreement you may do so as well at http://www.turnkeywebtools.com/include/software_license.txt.
Step 2: License Key
This step will ensure that you have the proper license key file on your computer as well as check the integrity of the license. If any of the checks fail you will not be able to continue with the install. If the domain name does not pass you most likely entered the wrong domain into the system when you generated your key. If this occurs please contact support so they can reset the key in your client account.
Step 3: Confirm Configuration
In this step the configuration settings should be displayed on the screen. If the setup cannot locate the "config.php" file, check to make sure that it exists in the admin directory. If this step comes up blank then there may be an issue with the PHP setup or the server in general.
If one of your settings fail it will be displayed at this point. Most common reason for this step to fail is your license key was not generate correctly for your domain.
Double check all of the values on the screen to make sure that they are correct. If they are, select to continue.
Step 4: Connect To Database
Depending on your settings you may get different results at this point. Below is a list of some results you may get.
"Connection Complete!"
This means the connection has been made, you may proceed.
"You have specified a non existent database. Trying to create one now..."
If the database you specified needs to be created it will attempt to do so. If it is unable to create the database you will need to make sure you have the permissions to do so.
"Warning: Access denied for user: ''user@localhost' (Using password: Yes)"
The look of this error may very but this basically means that the username or password you entered were incorrect. This can also mean that you do not have access to the database.
"Connection Complete!
The database already exists."
This means the database you are trying to connect to already exists. At this point you can choose to continue regularly by selecting "Continue To Next Step" or you can choose to "Continue To Next Step And Reset Database". If you select the first option it is a good idea to define a value for the "$dbprefix" in the "config.php" as defined in the previous section. This way you do not overwrite any data you have in your database at the present time. If you select the second option, your database will be completely deleted and it will recreate it and start fresh. DO NOT select to reset if you have data you need in the database you defined in your "config.php" file.
"Can't connect to local MySQL server through socket..."
If you get the above error you must check to make sure that MySQL is running on your server. If you believe it is make sure you have the proper location to the mysql.sock defined in your my.conf file.
If you get any other error message and need assistance please contact us.
Step 5: Creating Tables
At this point you should see only one message "Tables set up successfully". If you get this message continue with the next step.
If you get a message similar to "There seems to be a slight problem with the database..." view the source of the page to get the exact error message. You will find the error at the very bottom of the page.
Step 6: Add Administrator
In this step you will need to set yourself up as the primary operator. You will need to choose a username, password and email address for the primary account. You will also need to define your PHP Live Helper license number. You can get this number from the client area on our site. It is very important that you enter the correct license number. Login at http://www.turnkeywebtools.com/.
Step 7: Setup Successful
Congratulations, you have successfully installed PHP Live Helper. At this point be sure to DELETE the "install.php" file located in the "admin/" directory and "upgrade.php" file located in the main PHP Live Helper directory.
If you receive an error at this point, there was an error sending the email to verify your installation. You can choose to disregard it or you can edit the SMTP value in the PHP.ini to reflect the IP or domain of your SMTP server. More information regarding troubleshooting SMTP settings can be found on our site.
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