Main Settings
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| "Site Name" - Is the name of you site that will be displayed to the visitor.
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| "Full URL" - Should be set to the full URL of the PHP Live Helper application on your server. ( ie. http://www.yoursite.com/phplivehelper/ )
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| "Support Email" - Should be set to the email that will receive email from offline chats and the emails that will be sent from when transcripts are requested by visitors.
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| "Client Chat Update" - This is how often the client side of the chat should check for updates, in seconds. (ie. 3 - 4 seconds is a good choice)
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| "Client Requests Update" - This is how often the client side should check for chat requests from Operators. (ie. 10 seconds is a good choice)
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| "Admin Chat Update" - This is how often the Admin chat should check for updated chats from the visitors. (ie. 3 - 4 seconds is a good choice)
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| "Admin Users Tracking Update" - This is how often the Admin side should check for new visitors and chat requests. (ie. 3 - 4 seconds is a good choice)
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| "Reports List Number" - How many reports should be listed in the Reports Area.
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| "Reports" - This will toggle to turn Reports On or Off.
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| "Track Visitors By" - Track visitors on your site by IP Address ( ie. 4.2.2.1 ) or by Session ID ( ie. f673dr453j4e8r89y2 ), by session id you can chat with multiple people who are the same IP.
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| "Is Typing Message" - This will toggle whether the "Is Typing" message will be displayed in a chat session. Enabling this may cause delays in the chat session.
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| Manage your images for the different types of Online/Offline images.
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| "Online Image" - Image displayed when Operators are online and have traffic Monitor open and available for chats.
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| "Offline Image" - Image displayed when no Operators are available for chats.
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| "Online Email Image" - Image displayed in emails when Operators are online and have traffic Monitor open and available for chats.
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| "Offline Email Image" - Image displayed in emails when no Operators are available for chats.
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| "Chat Image" - Image displayed when Operators are chatting with a visitor.
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| "Email Image" - Image displayed when Operators are Offline displaying form to send an Offline Message.
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| "Survey Image" - Image displayed when the survey is displayed to the visitor.
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| "Chat Logo" - Image that is displayed to all visitors when they are waiting for a Operator to pick up the chat request.
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| Client Side Colors
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| "Font Type" - This is the type of font used on the client side. Could be multiple separated by commas.
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| "Font Size" - This is the font size used on the client side. Could be in pt or px.
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| "Font Color" - This is the color of the font on the client side. Use can enter manually or use the color selector.
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| "Background Color" - This is the color of the background on the client side. Use can enter manually or use the color selector.
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| "Link Color" - This is the color of the links on the client side. Use can enter manually or use the color selector.
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| "Link Hover Color" - This is the color of the mouseover links on the client side. Use can enter manually or use the color selector.
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| "Visited Link Color" - This is the color of the visited links on the client side. Use can enter manually or use the color selector.
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| "Input Box Color" - This is the color of the input text boxes on the client side. Use can enter manually or use the color selector.
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| Chat Session Colors
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| "Font Type" - This is the type of font used on the client side chat session. Could be multiple separated by commas.
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| "Font Size" - This is the font size used on the client side chat session. Could be in pt or px.
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| "Font Color" - This is the color of the font on the client side chat session. Use can enter manually or use the color selector.
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| "Client Color" - This is the color of the client message in the chat session. Use can enter manually or use the color selector.
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| "Operator Color" - This is the color of the operator message in the chat session. Use can enter manually or use the color selector.
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| "Announcement Color" - This is the color of the announcement message in the chat session. Use can enter manually or use the color selector.
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| "Admin to Admin Color" - This is the color of the admin to admin messages in the chat. Use can enter manually or use the color selector.
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| "Background Color" - This is the color of the background in the chat session. Use can enter manually or use the color selector.
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| "Link Color" - This is the color of the links in the chat session. Use can enter manually or use the color selector.
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| "Link Hover Color" - This is the color of the mouseover links in the chat session. Use can enter manually or use the color selector.
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| "Visited Link Color" - This is the color of the visited links in the chat session. Use can enter manually or use the color selector.
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| Advanced: Style Sheets
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| "Client Style Sheet" - This is the style sheet used for the client side of the application.
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| "Chat Style Sheet" - This is the style sheet used only in the traffic monitor./operator side of the application.
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| "IP Address" - This is the IP or hostname that will be blocked.
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| "Visitor List" - This will not show anyone from this IP in the Visitor List if this is set to "Blocked".
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| "Chat" - This will not allow anyone from this IP to chat when is set to "Blocked".
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| "Reports" - This will not show anyone from this IP to be included in the reports when this is set to "Blocked".
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| "Actions" - This will allow to "Edit" or "Delete" an IP from the list. Edit will fall below.
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| Add / Edit
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| You can add an IP to block by clicking on the "Add New" button and entering the information that is located above in the IP settings. You will also be able to change the information by clicking on the Edit link to make any changes to that IP.
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Manage Templates
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| "ID" this is the id assigned to the template. (This is randomly generated and has no significance although by clicking on "ID" you can sort by ID)
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| "Title" this refers to the title or name for that particular template.(You can click on "Title" and sort by title)
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| "Description" this is a brief description of what the template does.
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| "Action" this will allow you to Edit or Delete a template.
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| Editing Templates
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| "Template Name" is also the same as the "Title" referred to above. Note: Changing names of standard templates can result in undesirable results.
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| "Template" is the text area were you can add content to your template. This can be HTML or certain pre-defined PHP variables. Any other PHP code will not work here.
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| Template Variables
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| You may create a new template (ie. my_new_template for the template name), you can now call this into another one of the templates by using
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| $templates[my_new_template]
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| You may call your template in any of the other templates you choose.
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| Note: You may edit the HTML for templates, but don't remove any of the variables that use the "$" symbol unless you know exactly what you are doing as this may get rid of some of your shop functionality.
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| Export Templates
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| "File Name" this will be the name of the file created by the export functionality. After clicking the "Export Templates" button, the backup will then be downloaded to your local machine.
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| Import Templates
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| "Template File" this will be the file from your local machine to import your new or backed up copies of templates.
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| "Delete Current" If set to "No", it will not delete the current templates, if set to "Yes" the templates will be cleared and only the imported templates.
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| "Overwrite" If set to "Store New Only" only the new templates from the imported file will be stored in the database. If set to "Overwrite All" all the templates that are imported will overwrite and templates in the database with the same names.
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| Canned Responses
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| "Name" - This is the name of the response, and will show in the drop down in the traffic monitor window for canned responses.
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| "Value" - This is the text that is associated with the name field above. This will be the text that is sent to the use for this response.
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| "Action" - Edit will allow to "Edit" this canned response, or you can also "Delete" the response.
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| Click the Add New button to add a new canned response.
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| Push URLs
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| "Name" - This is the name of the URL, and will show in the drop down in the traffic monitor window for Push URLs.
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| "Value" - This is the text that is associated with the name field above. This will be the text that is sent to the use for this Push URL.
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| "Action" - Edit will allow to "Edit" this Push URL, or you can also "Delete" the Push URL.
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| Click the Add New button to add a new Push URL.
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| Push Images
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| "Name" - This is the name of the Push Image, and will show in the drop down in the traffic monitor window for Push Images.
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| "Value" - This is the text that is associated with the name field above. This will be the text that is sent to the use for this Push Image.
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| "Action" - Edit will allow to "Edit" this Push Image, or you can also "Delete" the Push Image.
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| Click the Add New button to add a new Push Image.
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| "Question" - This is the Survey Question itself.
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| "Department" - This is the department the Survey is associated with.
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| "Type" - This is the Type of form they can fill out for the Survey. (ie. Radio Button, TextBox, TextArea)
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| "Order" - This is the order that this Survey will display to the visitors.
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| "Action" - Edit will allow to "Edit" this Survey Question, or you can also "Delete" the Survey Question.
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| Click the Add New button to add a new Survey Question.
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| "HTML Code" - This is the most commonly used code that is generated, copy/paste and place on any/all pages you would like to offer your PLH support to.
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| "Email Code" - This code will give a link to you PLH support, if you are not online this message will bring the visitor to an offline message.
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| "Email Code with Image" - This code will give a image link to you PLH support. This image will reflect if any operators are online/offline.
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| "Track Code Only" - This code will allow for you to track visitors on your site without showing any image or text to your visitors.
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